Studies
Onboarding Research
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Onboarding Research
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Study guide
Onboarding Research
Test guide
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Q1
Warm-up
Test
To start, tell me a bit about the workflow you use today. What feels smooth, and what feels harder than it should?
Follow-up instructions
If short answer, ask for a recent example.
Q2
Open-ended
Test
Think about the last time you tried to complete this job. Walk me through what happened and where momentum changed.
Follow-up instructions
Probe for the trigger, tools used, emotional tone, and any workaround they created.
Q3
Open-ended
Test
When you were deciding what to do next, what mattered most to you? What almost stopped you?
Follow-up instructions
Listen for constraints, trust gaps, switching costs, and missing information.
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